Terms of Service
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
SHIPPING TERMS OF SERVICE
EverGoodMerch is not liable for any lost, missing, or stolen merchandise purchased. If you feel your purchased product is defective in anyway, please provide photographic evidence, and email us within 14 days. We will consider your inquiry and work with you from there. All products are thoroughly examined before shipment, and EverGoodMerch is not liable for any damaged items during or after carrier transit.
We have no control over the United States Postal Service. If your package is delayed, or has been at a location that is not your delivery address for more than 10 business days, please contact your local Post Office. If your package has been marked as Delivered, but is not in your possession for whatever reason, there is absolutely nothing we as a company can do, as we have to put trust into the United States Postal Service at that point.
International Orders may be subject to import duties and taxes which are levied once the parcel reaches your country. You are responsible for paying additional charges for customs clearance. Under no circumstances will we falsify a shipments weight or it's contents value. After shipments have left the United States successfully, International Orders can no longer be refunded or replaced. If a Discount Code is used at Checkout, please be advised that all customs forms will state the contents true value before any Discount Code is used. Please be advised that depending on your country, tracking information may cease in the U.S. and not be updated beyond a certain checkpoint.
If your package is unable to be delivered for any reason (ex. insufficient information, failure to receive, ect.), and is returned to us it is your responsibility to contact us regarding the order. We are not responsible for any shipping fees required for redelivery. We will hold your order for 30 days. If you have neglected to contact us about an undelivered package once 30 days has passed your order will be marked as ‘Abandoned’ and returned to our regular inventory.
PO Box will only be examined for undelivered products on the 1st of every month, and held for 30 days unless we are notified in advance.
SHIPPING TIME FRAME
USA: 5 to 7 Business Days for in stock items
International: 10 to 21 Business Days
We typically ship out twice a week. We will notify you to any delays on our Social Media.
*Pre Order Items are typically an 8-12 week process. Sometimes the pre orders can have delays as these are all hand made production items. We will post updates via social media.
NOTE: Products may have an extended shipping time due to being a "made to order" product that we do not keep stock of in house. These products will have a notice in the description explaining their extended turn around time.
NOTE: We DO NOT guarantee expected shipment dates during the Holiday Season. We will not post on any Social Media about a final date in order to expect your package.
We will work with the customer to get any damaged item replaced. If a damaged item can not be replaced due to out of stock, or any other reason. The buyer and seller must agree to a refund. Buyer must ship back item to us, and we will then issue a refund.
NOTE: Clothing can not be returned for any reason. We have a strict no return policy on apparel.